Shape the service · Peterborough

Several groups need one shared plan.

Prepare a service brief for workplace shifts, teams or guests arriving at different times.

Explain why guests eat separately.

A single shared meal and several separate groups are different service briefs. A workplace may need to cover shifts; a sports event may have teams finishing at different points; an open gathering may have arrivals throughout the afternoon. Give the reason as well as the timetable so the proposed arrangement can be assessed.

Start with a simple group list: group label, expected number, desired serving time and vegetarian or vegan count. Keep these as parts of the overall guest total. Avoid guest names, medical histories and sensitive workplace details in the local planning download.

Ask what can be agreed.

Do not assume the starting per-person food rate includes repeated service, an open-ended window or food held for late arrivals. Ask the quote to define when service starts and ends, which groups it covers, and any effect on staffing, travel or equipment. The site does not publish a guaranteed serving speed or number of guests per minute.

Where two groups overlap, explain whether they use the same serving and eating space. A queue, a staff changeover or a venue activity may alter the practical plan. Share the venue’s restrictions and identify who will tell the catering team when the next group is ready.

Prepare a group-by-group brief.

  • Group numbers that add up to the event total.
  • Requested serving times, marked provisional or fixed.
  • Vegetarian and vegan portions within each group.
  • Shared or separate serving locations.
  • A named event role responsible for group coordination.
  • A process for changes or late arrivals, agreed before booking.

Ask the caterer and venue to confirm the feasible arrangement rather than building a minute-by-minute promise from this guide. If a shift cannot leave its post, explain that early and discuss the options. Availability and the complete price remain subject to the written quote.